Introduction
These Terms & Conditions (the “Terms”) govern your access to and use of the Glammr mobile applications, websites, and related services (collectively, the “Services”).
Glammr is a marketplace that helps clients find and book independent beauty service providers (“Stylists”). Glammr is operated by Glammr Marketplace Inc., a corporation incorporated in Ontario, Canada.
By creating an account, accessing, or using the Services, you agree to these Terms.
Who We Are
The Services are operated by Glammr Marketplace Inc. (“Glammr”, “we”, “us”, or “our”), a corporation incorporated in Ontario, Canada.
Our mailing address: 185 Millway Avenue, Concord, Ontario, Canada.
Contact: team@glammr.shop.
Accounts
You must provide accurate information and keep your account information up to date.
You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.
You may not share accounts, use someone else’s account, or attempt to access the Services in an unauthorized manner.
Eligibility
You must be at least the age of majority in your province or territory of residence to use the Services.
If you are under the age of majority, you may only use the Services with the consent and supervision of a parent or legal guardian who accepts these Terms.
Identity and Security
To help keep the marketplace safe, we may require verification steps for certain features, and we may restrict or disable accounts when we detect fraud, abuse, or security risks.
We may send you service-related communications (e.g., booking confirmations, security notices) even if you opt out of marketing messages.
Suspension & Termination
We may suspend or terminate your access to the Services if you violate these Terms, misuse the Services, or create risk or potential legal exposure for us or others.
You may stop using the Services at any time. Some obligations in these Terms survive termination (including payment obligations, dispute obligations, and certain licenses).
Marketplace Relationship and Stylist Independence
Stylists are independent contractors who control how they provide services, including their pricing, availability, business practices, and the quality of services they provide.
Glammr does not employ Stylists, does not supervise or control how Stylists perform services, and is not responsible for the acts or omissions of Stylists or Clients.
When you book a service, you are contracting directly with the Stylist for the in-person service, subject to these Terms and any additional terms the Stylist lawfully discloses.
Bookings, Changes, and No‑Shows
Bookings are subject to availability and acceptance by the Stylist. A booking request may expire or be rejected if not accepted within the applicable window.
Certain actions (such as check-in, starting service, completing service, rescheduling, and cancelling) are governed by the booking lifecycle and platform rules.
Add-ons and selected options are locked at reservation time to keep pricing and payment authorization predictable.
Check‑In and Starting Service
For some bookings, the Client must check in near the scheduled start time. The Stylist may be unable to start the service through the app until check‑in occurs.
If payment authorization is required for the booking, the service may not begin until authorization succeeds.
Cancellations and Rescheduling
Cancellations and rescheduling are allowed only before check‑in (subject to platform rules).
If you reschedule, the booking may return to a pending/confirmation state and require the Stylist to confirm again.
Fees may apply as described below. Fees (if any) are calculated based on the scheduled start time at the moment of cancellation/reschedule.
Client Cancellation Fees
If a Client cancels at least 72 hours before the scheduled start time, no cancellation fee is charged.
If a Client cancels within 72 hours of the scheduled start time, the following cancellation fees (as a percentage of the booking price) may apply:
48–72 hours before start: 5%.
24–48 hours before start: 10%.
Less than 24 hours before start: 15%.
Stylist Cancellations
If a Stylist cancels before check‑in, the Client will be refunded for the service charge (if already captured).
Glammr may apply platform rules and fees to Stylists in connection with late cancellations to help protect marketplace reliability.
Reschedule Fees
Client-initiated reschedule: a fee of 10% of the booking price may be charged at the time of rescheduling.
Stylist-initiated reschedule: Glammr may apply a fee to the Stylist in connection with rescheduling under platform rules.
Where platform rules provide for it, a portion of certain fees may be shared with the non-fault party.
No‑Show Policy
If neither party checks in within the applicable grace period after the scheduled start time, the booking may be treated as a no‑show under platform rules.
Client no‑show fees may apply, generally aligned with the “less than 24 hours” tier above.
In the event of a dispute, we may rely on available signals (such as in-app check‑in, relevant chat messages, and device telemetry) to administer no‑show outcomes.
Payments, Authorizations, and Fees
Payments are processed by third-party payment processors (for example, Stripe). You authorize us and our processors to charge your selected payment method for amounts you owe under these Terms.
For bookings, we may place a temporary authorization hold (a “preauthorization”) on your card near the time of service and capture the final amount when the service is completed, in accordance with platform rules.
Some fees (such as cancellation, reschedule, or no‑show fees) may be charged immediately when triggered by your actions or applicable rules.
Tips and gratuities are not collected through the Services unless we expressly add that functionality in the future.
Marketplace Payments and Stripe Connect
When in-app payments are enabled, payments may be facilitated using Stripe Connect destination charges. Depending on your transaction, the Stylist may be the primary service provider for payment purposes, and Glammr may collect a platform fee.
We do not store full card numbers. Payment information is handled by our payment processors in accordance with their terms and privacy policies.
Refunds
Refund eligibility depends on the booking status, applicable rules, and circumstances (including Stylist cancellations and failed payment captures).
Refund timing depends on your payment method and processor timelines.
Chargebacks and Payment Disputes
If you initiate a chargeback or payment dispute, we may temporarily restrict your account while we investigate and respond.
You agree to cooperate by providing information reasonably requested to resolve disputes.
Subscriptions
Some features (such as increased messaging limits) may require a paid subscription. Subscriptions may renew automatically unless cancelled in accordance with the subscription terms shown at purchase.
Subscription prices and taxes (if applicable) are displayed at checkout. Subscription billing is processed through our payment processor.
Messaging
Messaging is offered to help Clients and Stylists coordinate about an active booking.
Messages may only be sent when a booking is in eligible states (for example, confirmed or in progress). Threads may become read-only outside those states.
Messaging limits may apply based on your subscription plan and may be enforced per booking thread.
User Content, Reviews, and Moderation
You may be able to upload content (such as photos and messages) and submit reviews. You are responsible for ensuring you have the necessary rights and permissions (including consent from any individuals depicted).
You grant Glammr a non-exclusive, worldwide, royalty-free license to host, store, reproduce, and display your content as necessary to operate the Services and provide it to intended recipients.
We may remove or restrict content, and we may take enforcement action, where content violates these Terms or applicable law, or where it creates safety risks.
Acceptable Use
You agree not to: misuse the Services; interfere with or disrupt the Services; attempt to access non-public areas; reverse engineer; scrape or harvest data; or use the Services for unlawful, harmful, or fraudulent purposes.
You agree not to post or transmit content that is illegal, defamatory, harassing, hateful, sexually exploitative, or that infringes intellectual property rights.
Disclaimers
The Services are provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Glammr does not guarantee the quality, timing, or outcome of services performed by Stylists, and does not make representations about Stylist licensing or qualifications beyond what is expressly stated in the Services.
Limitation of Liability
To the maximum extent permitted by law, Glammr will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, or goodwill.
To the maximum extent permitted by law, Glammr’s total liability for all claims relating to the Services will not exceed the greater of (a) $100 CAD and (b) the total platform fees paid by you to Glammr in the 3 months before the event giving rise to the claim.
Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, these limitations apply only to the extent permitted by law.
Indemnity
You agree to indemnify and hold Glammr harmless from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services; (b) your content; (c) your breach of these Terms; or (d) your violation of any law or the rights of any third party.
Governing Law and Venue
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws rules.
Except where prohibited by law, you agree that any dispute relating to these Terms or the Services will be brought in the courts located in Ontario, Canada, and you submit to their personal jurisdiction.
Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you (for example, by posting updated Terms in the app or on our website).
Your continued use of the Services after the effective date of updated Terms constitutes acceptance of the updated Terms.
Contact
Questions about these Terms can be sent to team@glammr.shop.
Mailing address: 185 Millway Avenue, Concord, Ontario, Canada.